Shipping policy

Shipping & Delivery Policy

Last updated: 10 NOV, 2025

This Shipping & Delivery Policy outlines how CeeShirt ships orders, delivery timelines, and our responsibilities regarding order fulfillment. Please read this policy carefully to understand our shipping process.

Domestic Shipping (India)

Courier Partners

For domestic orders within India, we ship through registered domestic courier companies and/or India Post Speed Post only. We partner with reliable logistics providers to ensure your order reaches you safely and on time.

Delivery Timeline

  • Orders are typically shipped within 3-5 business days from the date of order confirmation and payment

  • Delivery timeline may vary based on:

    • Your location and pin code serviceable areas

    • Courier company operational schedule

    • Payment confirmation status

  • Specific delivery dates agreed upon at the time of order confirmation will be honored to the best of our ability

Shipping Address

  • All orders will be delivered to the address provided by you during checkout

  • Please ensure your delivery address is complete and accurate

  • CeeShirt is not responsible for delivery failures due to incorrect or incomplete address information

  • If your registered mobile number or delivery address is incorrect, delivery delays may occur (CeeShirt will not be held liable)

Delivery Confirmation

  • A confirmation email and tracking details will be sent to your registered email ID as specified during account registration

  • You can track your shipment using the tracking number provided in the delivery confirmation

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location (serviceable pin code or international destination)

  • Order weight and dimensions

  • Delivery speed (standard or express)

  • Selected courier service

Shipping charges will be displayed clearly during checkout before you confirm your order.

Order Processing & Handover

Our Responsibility

CeeShirt guarantees to:

  • Process your order within 1-2 business days of order confirmation and successful payment

  • Hand over the consignment to the courier company or postal authority within 3-5 business days from the date of order and payment

  • Ensure proper packaging to protect your order during transit

  • Provide tracking information for your shipment

Courier Company Responsibility

CeeShirt is NOT liable for:

  • Any delay in delivery caused by the courier company or postal authorities

  • Loss, damage, or theft of packages during transit (courier company's responsibility)

  • Delays due to weather conditions, natural calamities, or unforeseen circumstances

  • Customs clearance delays for international shipments

  • Delays caused by incorrect or incomplete address information


Shipping to Non-Serviceable Pin Codes

If your delivery location is not under a serviceable pin code:

  • We will inform you during checkout

  • You may be required to provide an alternative serviceable delivery address

  • Alternatively, you may arrange self-pickup from our warehouse

  • Contact us at ceeshirt.official@gmail.com to discuss shipping options

Return to Origin (RTO) & Return to Dispatch (RTD)

What is RTO/RTD?

RTO (Return to Origin) or RTD (Return to Dispatch) occurs when:

  • The recipient refuses to accept the delivery

  • The delivery address is incorrect or unreachable

  • The recipient is unavailable during all delivery attempts

RTO/RTD Charges

  • An additional charge of ₹200 will be deducted from your refund or order amount

  • The remaining amount (if any) will be issued as store credit

  • For COD (Cash on Delivery) orders, the partial payment amount is non-refundable in case of RTO/RTD

How to Avoid RTO/RTD

  • Ensure your delivery address is complete and accurate

  • Provide a correct and reachable mobile number

  • Be available during delivery attempts (3 attempts are made)

  • Communicate with the courier company if you cannot receive delivery on a specific day

Delivery Attempts

The courier company will make up to 3 delivery attempts to deliver your order:

  1. First attempt - Initial delivery try

  2. Second attempt - Second try if first attempt fails

  3. Third attempt - Final attempt before RTO

If all 3 attempts fail, your order will be returned to our warehouse as RTO, and applicable charges will apply.


Lost or Damaged Shipments

In Case of Loss or Damage

  • Contact us immediately at ceeshirt.official@gmail.com with:

    • Order number

    • Tracking number

    • Photos of damage (if applicable)

    • Unboxing video (mandatory for damage claims)

    • Proof from the courier company

Our Response

  • We will investigate the claim with the courier company

  • If the shipment is confirmed as lost or damaged by the courier, we will:

    • Arrange a free replacement/exchange, OR

    • Issue store credit (depending on circumstances)

  • Claims without proper documentation may be rejected


Tracking Your Order

How to Track

  1. Check your registered email ID for the tracking link

  2. Use the tracking number provided in the shipping confirmation email

  3. Visit the courier company's website and enter your tracking number

  4. Contact us at ceeshirt.official@gmail.com for tracking assistance

What Tracking Shows

  • Package pickup from warehouse

  • In-transit status

  • Delivery attempts

  • Final delivery confirmation or RTO status

Delivery Confirmation

Once your order is delivered:

  • You will receive a delivery confirmation email

  • The courier company will provide a delivery receipt or proof of delivery

  • Keep this confirmation for your records

Special Shipping Scenarios

Pre-Order Items

  • Pre-order items may have extended shipping timelines as specified during checkout

  • You will be notified via email once your pre-order is ready for shipment

Bulk Orders

  • Large bulk orders may require additional processing time (5-7 business days)

  • We will confirm the shipping date before charging your payment

  • Special delivery arrangements can be discussed

Customised/Personalized Orders

  • Customized orders have extended production time (typically 5-7 working days)

  • Shipping begins only after production is complete

  • You will receive a notification when your customized order ships


Contact Us for Shipping Issues

If you have any questions or concerns regarding shipping and delivery:

Email: ceeshirt.official@gmail.com

Response Time: We aim to respond within 24-48 hours

What to Include:

  • Order number

  • Full name

  • Registered email ID

  • Details of your shipping concern

  • Any relevant tracking numbers or documentation


Policy Updates and Changes

CeeShirt reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically for any updates.

Company Name: CeeShirt

Email: ceeshirt.official@gmail.com

Effective Date: 10 NOV, 2025